—–Original Message—–
From: now TV Customer Service [mailto:cs@nowtv.now.com]
Sent: 13 August, 2012 12:46
To: James Middleton
Subject: Re: FW: FW: FW: Confirmation of now TV channel subscription (KMM58869326I23896L0KM)
Our Reference:6801129/KMM58869326I23896L0KM
Dear Mr Middleton,
With regards to previous message, please be confirmed that an appointment has been arranged on 15th August, 2012 within 2pm – 4pm for upgrading the now TV to HD service. Please be informed that our technician will contact you, Marianne or Jintana at 
2693 0136, 2693 0177 or 9140 5144 before visit.
Should you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.
Yours sincerely,
Kevin Lam
now TV Customer Service
Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)
Hotline – 1833 888
Fax No. – 28880700
Email : cs@nowtv.now.com
Web Site : http://www.now-tv.com
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We have launched a brand new integrated customer service platform.
Through a single login after free registration, you can manage your NETVIGATOR, now TV, fixed-line/ eye and PCCW mobile services; and also check your bills, appointment details and latest service updates. Check it out: http://cs.pccw.com
Action now & Enjoy the “Easy Life” from our integrated on-line Customer Service platform!
1) Step 1 – Visit http://cs.pccw.com & click “Please click here to register a new login account for this website”
2) Step 2 – Set your Login ID (i.e. valid email address), password and input basic information & then activate your on-line Customer Service account via email reply
3) Step 3 – Use the integrated on-line Customer Service platform to view & manage your services under PCCW
Tips: To ensure the smooth registration, please kindly prepare the account no. of one of your subscribed services, e.g. NETVIGATOR, now TV, PCCW mobile or PCCW fixed-line.
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This message (and any attachments) may contain information that is confidential, proprietary, privileged or otherwise protected by law. The message is intended solely for the named addressee (or a person responsible for delivering it to the addressee). If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please destroy the message or delete it from your system immediately and notify the sender.
*****************************************************************
Original Message Follows:
————————
From : now TV Customer Service <cs@nowtv.now.com>
To : James Middleton <dynamco@netvigator.com>
Date : 2012/8/11 15:58:35
Subject : Re: FW: FW: FW: Confirmation of now TV channel subscription
(KMM58719900I23896L0KM)
Our Reference:6801129/KMM58719900I23896L0KM
Dear Mr Middleton,
Thank you for confirmation and please kindly be informed that we are now arranging with relating department and further processing, we get back
to you as soon as possible. Thank you for your kind patience.
If you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.
Yours sincerely,
Phoebe Lui
now TV Customer Service
Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)
Hotline – 1833 888
Fax No. – 28880700
Email : cs@nowtv.now.com
Web Site : http://www.now-tv.com
*****************************************************************
This message (and any attachments) may contain information that is confidential, proprietary, privileged or otherwise protected by law. The message is intended solely for the named addressee (or a person responsible for delivering it to the addressee). If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please destroy the message or delete it from your system immediately and notify the sender.
*****************************************************************
Original Message Follows:
————————
From : James Middleton <dynamco@netvigator.com>
To : now TV Customer Service <cs@nowtv.now.com>
Date : 2012/8/9 21:00:44
Subject : FW: FW: FW: Confirmation of now TV channel subscription
(KMM58668169I23896L0KM)
—–Original Message—–
From: James Middleton [mailto:dynamco@netvigator.com]
Sent: 09 August, 2012 19:14
To: ‘now TV Customer Service’
Subject: RE: FW: FW: Confirmation of now TV channel subscription
(KMM58668169I23896L0KM)
OK pls proceed
James
– Date (at least 7 days notice ) soonest possible –there is
always someone here
– Time period (10am – 1pm; 2pm – 4pm; 4pm – 6pm; 6pm- 8pm) Any
– Contact person James / Marianne / Jintana
– Contact number 26930136 26930177 91405144
—–Original Message—–
From: now TV Customer Service [mailto:cs@nowtv.now.com]
Sent: 09 August, 2012 17:50
To: James Middleton
Subject: Re: FW: FW: Confirmation of now TV channel subscription
(KMM58668169I23896L0KM)
Our Reference:6801129/KMM58668169I23896L0KM
Dear Mr Middleton,
Thank you for your precious time in waiting for our response.
Regarding to your concern about upgrading HD now TV service, first of all, we are truly sorry to learn of the situation, please accept our sincere apologies for the inconvenience caused to you and thank you for granting us an opportunity to look into the matter.
Please be informed that we can arrange to upgrade the HD now TV service with $28 HD Connection Fee only and you are not required to subscribe extra channel. Besides, below HD channels will be provided.
110 HBO HD
208 Discovery HD
218 NatGeo HD
660 now Sports HD
672 ESPN HD
For your information, as the maximum bandwidth of your installation address is not sufficient to support bundled NETVIGATOR and HD now TV services, therefore, the services will be separated as standalone broadband and HD now TV service. As a result, you will have 2 connections, one for NETVIGATOR (connect by modem) and the other for HD now TV (connect by modem + HD decoder).
Upon the HD now TV service is installed, the commitment of your existing subscription will be renewed 24 months and the monthly service fee will be HK$642 (channel subscriptions $614 + HD connection fee $28). Below please find the subscriptions details for your reference.
<Select channel For Buy 24 months with free 3 month incentive>
-Subscription: $410 per month
-Free months: 3rd, 9th, 11th month of commitment period
HBO Super Pak ( HBO/MAX PAK Premium + HBO On Demand ) $58
111 – HBO Hits
112 – HBO Family
113 – HBO Signature Plus 1
114 – HBO Signature
115 – HBO
116 – Max
5 Star FOX Pack $68
117 – FOX Movies Premium
515 – Fox – Channel
523 – FoxCrime
524 – FX Channel
528 – Star World
122 – MGM $14
Ultimate Discovery Pack $24
209 – Discovery Channel
210 – Animal Planet
211 – Discovery Science
212 – Discovery Turbo
213 – TLC
214 – Discovery Home & Health
National Geographic VOD Mega Pack $38
215 – National Geographic
216 – National Geographic Wild
217 – National Geographic Adventure
AXN Mega 3 $50
512 – AXN
513 – beTv
514 – Sony Entertainment Television
New Premium Mega Sports Pack $158
670 – ESPN
671 – StarSports
663 – ESPN+
664 – StarSports+
630 – now Sports Prime
631 – now Sports 1
632 – now Sports 2
633 – now Sports 3
634 – now Sports 4
635 – now Sports 5
636 – now Sports 6
637 – now Sports 7
638 – Goal TV 1
639 – Goal TV 2
676 – EuroSport
677 – EuroSportNews
<Channel For Buy 24 months without free incentive>
-Subscription: $208 per month
BBC pack $36
220 – BBC Knowledge
221 – BBC Lifestyle
320 – BBC World
529 – BBC Entertainment
674 – STAR Cricket $168
675 – STAR Cricket+
If you agree with the above arrangement, please kindly reply us with your confirmation and provide us below information, so that we may arrange an appointment for installation accordingly.
– Date (at least 7 days notice)
– Time period (10am – 1pm; 2pm – 4pm; 4pm – 6pm; 6pm- 8pm)
– Contact person
– Contact number
If you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.
Yours sincerely,
Phoebe Lui
now TV Customer Service
Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)
Hotline – 1833 888
Fax No. – 28880700
Email : cs@nowtv.now.com
Web Site : http://www.now-tv.com
*****************************************************************
This message (and any attachments) may contain information that is confidential, proprietary, privileged or otherwise protected by law. The message is intended solely for the named addressee (or a person responsible for delivering it to the addressee). If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please destroy the message or delete it from your system immediately and notify the sender.
*****************************************************************
Original Message Follows:
————————
From : James Middleton < dynamco@netvigator.com >
To : now TV Customer Service < cs@nowtv.now.com >
Date : 2012/8/9 07:36:23
Subject : FW: FW: Confirmation of now TV channel subscription
(KMM58277129I23896L0KM)
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