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RIP Prof Anthony Johnson Hedley, CTA Honourable Patron

Jan 2nd, 2015
by Editor.
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REQUIESCAT IN PACE

Clear the Air sincerely regrets to announce the untimely departure of our Honourable Patron

Prof Anthony Johnson Hedley, BBS JP
1941 – 2014

Emeritus Professor (The University of Hong Kong)

FHKAM (Fellow Hong Kong Academy of Medicine) F

HKCCM (Foundation Fellow Hong Kong College of Community Medicine)

Dip Soc Med (University of Edinburgh)

MFPH (Faculty of Public Health RCP, UK)

FRCP (Royal College of Physicians, Edinburgh, Glasgow and London)

MD (University of Aberdeen)
Born 1941
Departed for the Clear Air in the sky, December 19th 2014

Estimates of the amount of Hong Kong rubbish being recycled are plain rubbish

Jan 29th, 2014
by Editor.
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Overhaul of system is promised as officials admit estimates of the amount of waste the city recycles have been drastically overstated

Officials have admitted that estimates of the amount of Hong Kong waste being recycled – once put at over 50 per cent – have been drastically overstated.

They said yesterday that the figures were distorted by “external factors” beyond their control and the system for calculating them would be overhauled. The admission came as the Environmental Protection Department reported a slashed recycling rate of 39 per cent in 2012, down from 48 the previous year and a peak of 52 in 2010.

The department blamed fluctuations in the waste trade and irregularities in export declarations for the distortions. In an effort to improve its data collection, it will introduce extra measures, as recommended by a consultant commissioned to look into the problem. But the officials said they did not believe the distortion would affect policy-making or the achievement of targets set out in the waste-management blueprint released last year. World Green Organisation chief executive William Yu Yuen-ping said he was concerned about the “inflation of the recycling rate” and urged the department to set up an expert group to review the system.

Friends of the Earth said the public would be confused by the figures. According to the 2012 solid waste monitoring report released by the department yesterday, Hong Kong recycled just 2.16 million tonnes of waste, 860,000 tonnes less than 2011. About 60 per cent of the shortfall was due to a sharp drop in the trade in plastic waste.

Last year, a reported 320,000 tonnes of plastic waste was recycled, down from 840,000 tonnes in 2011 and 1.58 million tonnes in 2010. But the amount dumped in landfills largely remained steady at 600,000 to 700,000 tonnes during the same period. Since then, officials have used the disposal rate per person, rather than the recycling rate, as the key indicator to measure policy effectiveness.

In 2012, the former rate rose 3 per cent to 1.27kg. (CTA comment – what about the 50 million Mainlanders’ annual waste here – no doubt excluded?)

The department said the recycling rate had been calculated from waste export figures compiled by census and customs officers, and the booming trade in recent years might have inflated the figure. It also admitted that the formula could not accurately reflect local recycling efforts since it also included waste imported and then exported after processing.

“We believe the 2012 figure is closer to the reality of how the city fared in recycling after a slump in the trade,” said an official, speaking anonymously.

Officials refused to be drawn on whether the admission showed that the recycling rate, used by former environment chiefs to highlight the city’s progress in dealing with its waste problem, had little value.

“The public still have expectations for this figure and we will try to give the best estimate,” said an official, adding that the formula was widely adopted elsewhere in the world.

Greeners’ Action executive director Angus Ho Hon-wai said the government should set up a registration system for recyclers in order to get first-hand recycling data. Lau Yiu-shing, a local waste recycler, admitted some operators might have wrongly reported export figures to suit their needs. But the scope of doing so had shrunk as mainland customs stepped up checks in recent years.

________________________________________
Source URL (modified on Jan 29th 2014, 10:15am): http://www.scmp.com/news/hong-kong/article/1415979/recycling-figures-plain-rubbish

Chairman’s Focus: Waste management consultation

Jan 9th, 2014
by Editor.
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In Hong Kong, 43% of the city’s daily municipal solid waste (MSW) waste is food waste – ultra wet food waste (water content is 75% in mall waste and 90% in wet market food waste). The Government insists on burning this water-waste with an incinerator on a scenic island, but the feedstock does not have the required calorific value required for combustion. Previous tests at composting Hong Kong food waste failed miserably due to the low quality and water content, and the test samples were actually landfilled since they were neither saleable nor exportable.

If there could be a mandatory separation for food waste here, placed in a Green Bin (see below example on Santa Monica), then collected Free of Charge by Government contractors, delivered to Transfer stations and garburated into a puree, the food waste can be then poured into the sewage system network. The CEPT system at Stonecutters island alone (there are ten other smaller treatment plants also) can handle 2.45million m3 of sewage per day by 2016. For reference, the current daily load is under 1.3million m3, so 3,600m3 of ultra wet pureed food waste per day would be a negligible load increase. This idea came from a senior technical engineer working for a company that happens to be Government consultants and it is totally viable.

The removal of food waste contamination would leave dry MSW that could form a new recycling industry here – without this, you cannot sort MSW already mixed and contaminated by food waste. Our Government-provided recycling figures are inflated. They pad the figures using imported trash from Europe and America that was being transferred through HKG to China – this only came to light when China erected ‘Operation Green Fence’, leaving many incoming containers stuck here.

The current lack of waste pre-sort requirements leaves food waste to create methane (23 times more dangerous greenhouse gas then CO2) and hydrogen sulphide when buried in landfills. On top of that, trucks drip foul stinking water (again, because of the high water content in local food waste) onto the roads whilst delivering to landfills. Flies and rats abound. The above food waste option, aside from being a much cleaner option, will create sensible recycling industries here. Tuen Mun can become ‘Green Tuen Mun’ instead of the territory’s toilet.

Landfills: viable recyclables are currently being dumped in landfills since they are tainted with food waste and there is no viable local recycling industry. A major portion of the landfilling is construction waste. Whilst 18,000 tonnes of construction waste is hived off to CEDD daily for shipping to China the remaining 3,000 odd tonnes of unusable construction waste is landfilled.

In Belgium a joint venture between APP UK and Group Machiels is building a  plasma gasification plant at the Houtalen Hechteren landfill – this will reverse-mine the landfill back to its pristine state, the recovered metals will be sold, electricity will be generated from the plasma syngas hydrogen and sold to the local grid and the plasma’d soil will form Plasmarok, fused at 6,000 Degrees C into an inert saleable road aggregate. The Government was offered a FREE 150,000 tonnes per annum trial plasma plant and rejected it, as it went outside of their incineration blinkers. This could have been operational now at the Tseung Kwan O landfill.

Incineration requires increased oxygen, frequently the addition of low-grade coal or oil to obtain combustion of wet matter and burns at 850 degrees C. If the burn temperature drops due to wet feedstock dioxins can and do form. Dioxins also form mostly on startup and shutdown of the burner. There are numerous peer reviewed studies of cancers, orofacial child defects, and deaths in proximity to incinerators. These are facts. The Government consistently refuse to acknowledge the seriousness of this salient health matter. The proposed stack height at Shek Kwu Chau will affect the whole of Hong Kong with wind borne toxic pollutants and heavy metal emissions carried on PM1 and PM2.5 particulates that escapes bag house covers and other equipment. Meanwhile, 30% of what is burned by weight remains as toxic bottom ash and fly ash. This needs landfilling, hence the need to extend landfills instead of doing away with landfills. Government officials will start applying to Legco for funding to build mega islands in the sea for new ash lagoons, when Hong Kong is hit annually by tropical storms. Super typhoons like Haiyan are always ready to hit and destroy empty safety promises of protective structures and punish the city with a blanket of toxic ash.

With current judicial reviews and appeals, the mal-thought incinerator option would not appear until 2023, by which time the rest of the world will be using plasma gasifiers for years already. Thailand, Philippines and Indonesia, countries that Hong Kong citizens don’t usually consider superior in terms of progress, are moving ahead with plasma projects; Solena Fuels Inc already signed with Pertamina Indonesia for an MSW feedstock plasma plant.

In a plasma gasification plant, plasma gasifiers operate with an initial fluidised bed at 1,200 – 1,500 degrees Centigrade that vaporises anything – construction waste, MSW, rock, metal – into its molecular gaseous state. The dirty syngas is then passed through multiple plasma arcs operating at the temperature of the sun, above 6,000 degrees Centigrade, which destroy any dioxins or other contaminants, leaving only pure hydrogen and carbon monoxide. The carbon monoxide is captured and the hydrogen is used to drive turbines to produce electricity. The plant emissions from the hydrogen are steam. There is no ash to landfill.

Alternative processes can add a Fischer-Tropsch backend process that takes the syngas and creates carbon neutral bio jetfuel, bio naptha, bio diesel or bio marine fuel as in the Solena Fuels system. Such systems are used in large-scale plasma plants that are being built in numerous countries, with some in the UK close to completion. The BA / Solena Fuels plant with a capacity of 1550 MSW tonnes per day and produces bio jetfuel is underway in London. (BA has ordered 3 more plants, one more in UK and two in Spain.) Lufthansa / Solena plant is underway in east Germany near the Polish border. A total of 14 airlines have signed agreements with Solena for projects, including Qantas, SAS, Alitalia, Fedex, Alaskan, American, Canadian Air etc. Maersk is seeking planning permission for a bio marine fuel plant with Solena in New Jersey. The US plant in Gilroy, California will supply the US based airlines.

Westinghouse Alter NRG has operated MSW / RDF plasma plants in Japan since 2001. Their Utashinai plant closed recently due to the loss of feedstock contracts to operate the plant. The Government and recently an alliance of Govt friendly academics are misleading the public by implying that the Utashinai plant closed due to technical problems, when the real reason is the lack of MSW feedstock. We challenged the academics, CS Poon from HK Poly U and Irene Lo from HKUST, to produce the evidence of Utashinai failure or retract their statements at an open public meeting in Tuen Mun this afternoon. They rejected the invites and any ‘evidence’ they might have is of course unavailable, still lying in the EPD’s imagination. (Coincidentally, Elvis Au – the prime mover of the incinerator idea from EPD, CS Poon, Irene Lo, and other EPD engineers are all on the Environment Committee of the HK Institution of Engineers, from whence the Alliance of academics has sprung.)

Westinghouse torches will power the Teeside Airproducts plasma plant in UK. The 1,000 MSW tonnes per day plant will open within the next few months. A second plant is also being built by Airproducts next to the first and will supply the UK Government Cabinet office with an 84 million pounds savings on its future energy bills.

http://www.alternrg.com/wp-content/uploads/2013/11/Nov-13-2013-50-MW-Plasma-Gasification.pdf

Building an incinerator will cost 20 billion, landfill extensions 10 billion, operational cost per year 300 million + landfill management costs, new ash lagoons in sea 15 billion – treatment costs of illnesses caused by the emissions ??$ billion

Plasma gasifier – cost ZERO – funded by the design build operate company – operation cost funded by operator – emissions hydrogen/steam

Coming back to the Green Bin collection of food waste. This has been done successfully in numerous cities in California, especially with Santa Monica, where incidentally the undersecretary of environment, Christine Loh, has a residence. There is no excuse as to why Hong Kong should not take up the idea. By removing the food waste problem and initiating proper local recycling businesses, we obviate the need for an incinerator and the need to extend landfills.

The Government Environment minister previously stated unwisely that they have no Plan B – it’s time for a plan ‘G’ (‘G’ for Green Bin).

James Middleton

Chairman

8 Jan 2014

Food waste creates methane (23 times more dangerous greenhouse gas then CO2) and hydrogen sulphide when buried in landfills. The delivery trucks drip foul stinking water onto the roads whilst delivering to landfills. Flies and rats abound.

Euractiv: Incineration causes more problems than it solves

Dec 1st, 2013
by Editor.
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An interview with Ariadna Rodrigo, Resource Use Campaigner with Friends of the Earth Europe, published on Euractiv:

Touted by some as a two-fold solution to the EU’s energy and waste problems, incineration is not the answer the EU looking for as it debates changes to its waste and landfill rules, argues Ariadna Rodrigo.

There have been reports that incineration, the practice of burning waste, is inhibiting the development of recycling. Is this the case in the EU?

Yes, unfortunately this is the case. Incinerators come with a 20 or 30 year contract – a period in which municipalities are locked in to provide waste. This means municipalities have very little incentive to reduce, reuse or recycle waste. Europe already has too many incinerators and plans to build more will further hinder our chances of improving our waste management.

The price of materials has risen by 150% over the past ten years and it is estimated that we are throwing away over 5 billion euros annually. Our waste is wealth.

However, our policies allow these valuable materials to escape the economic cycle by being burned or buried. According to the latest Eurostat figures, we still landfill and incinerate 60% of our waste. We need to reverse this trend and ensure that we keep the materials in the economic cycle, through reuse and recycling, for as long as possible.

(more…)

Missing SCMP story: Jim Middleton’s solution for treating Hong Kong’s wet food waste

Oct 29th, 2013
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This was the story that went out in some editions of the SCMP on 16 October 2013. But it didn’t make it online and some other editions due to some editorial mistake.

“We’ve come across a novel scheme for dealing with Hong Kong’s waste. A document prepared by Jim Middleton, Chairman of Clear The Air, says we can pour it down the drain. Not all of it – only the food waste, which accounts for 42.3 per cent of the total disposed of in landfills. Hong Kong’s wet food waste (WFW) has a high water content ranging from 90 per cent to 70 per cent compared with 30 per cent in Europe and around 50 per cent for Korea and Japan. Unsurprisingly, this makes it difficult to burn without adding additional feedstock.

It is this wet ‘putrescible’ matter that gives waste a bad name since it is the source of the bad smell that emanates from refuse trucks and land fills. The Environmental Protection Department (EPD) is planning two anaerobic digestion waste treatment plants which will treat a combined 500 tonnes per day compared with the 3,600 tonnes/day of food waste that is disposed of in landfills. These will generate about 7.5 megawatts of power and produce about 50 tonnes per day of low quality compost. It’s yet to be established if there is a market for this.

But instead of going through this process, Clear The Air suggests dealing with the food waste at source and make  every restaurant, wet market, business, caterer, hotel and household responsible for disposing of their own food waste as it is generated, by using waste disposal shredding (garburator) units with outfalls linked to the existing sewerage system. Given that between 70-90 per cent of the food waste is water, it could easily be handled by Hong Kong’s current sewage and drainage arrangements. This would halve the amount of waste going to landfills and give Hong Kong some breathing space to consider alternative approaches to dealing with the rest of the waste, instead of its proposed incineration proposal. The plan is for a large incinerator to be built on the scenic island of Shek Kwu Chau while tons of toxic ash are daily shipped to  ash lagoons at Tsang Tsui near Tuen Mun .”

Friends fall out

Jul 24th, 2013
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http://www.newscientist.com/article/mg12917551.900-friends-fall-out-.html

Friends fall out

The Hong Kong branch of Friends of the Earth has severed relations with the international environmental organisation because of a dispute over sponsorship. The disagreement focuses on support of the Hong Kong group by Shell, the multinational oil company. Shell pays for local education programmes and buys advertising space in the group’s magazine One Earth. Shell is the target of a campaign by FoE International against producers of pesticides that contaminate the environment.

The argument arose at FoE International’s annual meeting last September. FoE England and Wales complained about the Shell adverts in One Earth. ‘They said we would be expelled unless we made major changes to our policy,’ says Ross Penlington, chairman of Hong Kong FoE;s board of directors. ‘It would have meant closing our magazine and changes in our funding policy which we didn’t feel we could make.’ Hong Kong FoE announced its temporary withdrawal from FoE Internatiohnal.

Privacy Ordinance

Apr 9th, 2013
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Dear Clear the Air members,

Updates on Personal Information Collection

We are writing through our site to advise you regarding recent changes to the legal use of personal data  in light of the updated Personal Data Ordinance (Part VI A under the Personal Data (Privacy) (Amendment) Ordinance 2012).

Clear the Air collects the personal information that you provide, such as your name, contact telephone numbers, email address, and mailing address, to send you information, updates, greetings, fundraising appeals, invitations, recruitment possibilities,  and other relevant information.

To ensure you remain well connected with us through our database, we will continue using your personal information for the above purposes. We will not share your personal information with other parties without your prior consent.

Please be advised that you may opt-out of receiving information from us  by contacting us at any time via email: chair@cleartheair.org.hk

Should you have any enquiries, please feel free to contact us.

Yours sincerely,
Clear the Air NGO Charity

SCMP letters

Feb 14th, 2013
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Clear the Air says: we do not want any form of mass-burn  incinerator – period !

Hong Kong MSW is typically wet and full of waste food

It is a known fact that with wet MSW the mass-burn temperature has to increase or dioxins/furans will issue.

In addition bag houses etc are poor technology and the highly  toxic fly ash pollutants will become part of the clinker and subsequent cement product.

Compared to plasma gasification’s next to zero emissions, the emissions of MSW derived fuels in cement kilns and resultant products are something Hong Kong cannot handle.

http://www.aseanenvironment.info/Abstract/41015788.pdf

‘In modern conventional MSW incinerators a temperature of 850 °C can be sustained from moderately dry MSW alone; if the combustion exit temperature falls below 850 °C then

supplementary fuel must be used. To elevate the combustor temperature above 850 °C will always require supplementary fuel, and this makes stand-alone incineration of MSW above

850 °C uneconomical.’ – and this report was funded by Green Island ……………………………..

http://www.ncbi.nlm.nih.gov/pubmed/17410797

http://www.no-burn.org/section.php?id=87

http://eaei.lbl.gov/sites/all/files/Co-processing_1.pdf

http://www.epa.gov/sectors/pdf/cement-sector-report.pdf

http://rua.ua.es/dspace/bitstream/10045/17850/1/Solid%20Recovered%20Fuel%20(SRF)%20EMISSIONS_EST.pdf

SCMP Comment› Letters

Firm has cheaper waste option

Thursday, 14 February, 2013, 12:00am

Green Island Cement site in Tap Shek Kok. Photo: David Wong  I refer to Jake van der Kamp’s column (“Time to put an end to the squandering”, February 5) where he talks about government bureaucrats spending our budget surpluses on big infrastructure projects that are not worthwhile. I could not agree more.

I would add to the list of overpriced infrastructure projects the Shek Kwu Chau super-incinerator that the last government tried to push through, despite the public’s objections to the location and the technology it was to use. According to the media, at an estimated cost of HK$15 billion, it would have been one of the world’s most expensive incinerators.

Green Island Cement has over the last decade repeatedly proposed to the government its Eco-Co-Combustion System, a cost-efficient and environmentally friendly waste management solution for treating municipal solid waste. The waste would be used as a refuse-derived fuel at our existing cement plant. Because of the synergies, the Eco-Co-Combustion System boasts a number of benefits. More waste can be processed than the government’s incinerator, as it could treat around 4,800 tonnes of municipal solid waste per day, that is, about 50 per cent of Hong Kong’s municipal solid waste per day, as opposed to the government’s proposal of around 3,000 tonnes per day. It will create minimal disturbance to the community and the environment, as the system will be constructed at our existing site at Tap Shek Kok and no additional land has to be reclaimed nor set aside for a waste-treatment facility.

Net emission will also be negligible as, according to our pilot plant study, there is no discernible impact on the nearest residences. Furthermore, there will be no residue ash (requiring land filling) as it will be used as clinker in cement manufacturing. Most importantly, the system presents a significant upfront cost saving of more than HK$9 billion compared to the conventional incinerator proposed by the government. The Eco-Co-Combustion System represents a good example of how the private sector can participate in Hong Kong’s environmental development. Instead, notwithstanding the significant economic and environmental benefits of our proposal, the government has yet to grant us an opportunity to be part of its plans for a waste-management solution. We hope the administration will consider a public-private partnership model to solve Hong Kong’s waste problem, and not just strictly adhere to the conventional government-owned, government-funded, design-build-operate model.

Don Johnston, executive director, Green Island Cement (Holdings) Limited

SCMP Laisee 14 Feb 2013

Greens burn up over ‘dinosaur technology’

Howard Winn

The environmental group Clear The Air is maintaining the pressure on the government to abandon plans to build an incinerator on Shek Kwu Chau. The group’s chairman, James Middleton, has sent a letter to the Legislative Council’s environmental affairs panel urging it not to approve funding for what he terms “outdated dinosaur technology”.

Plans for a traditional mass-burn incinerator were shelved last year to allow the new administration to rethink its strategy for waste management.

Clear The Air’s letter makes the case for plasma gasification technology, which converts waste to syngas that can be used to generate electricity or converted into other fuels such as jet fuel. British Airways’ Green Skies Project is one of 10 such projects being commissioned to convert municipal solid waste into jet fuel.

“It is time for the Hong Kong government to realise that technology has advanced since the decision to use MBT [mass-burn technology] was taken in the absence of legislating mandatory recycling measures, bite the bullet handed to them by the previous non-performing Tsang administration and ENB minister and move on with the gasification technology; this will also make redundant the current medical waste/carcass incinerator at Stonecutters for alternative development as an additional benefit.”

The letter also highlights the dangers associated with incineration that have been noted in other countries.

“There is already enough clinical evidence of deaths and cancers caused to populations downwind of incinerators with more reports in the pipeline,” the letter says. The government has said privately that it will look at the various technologies available for disposing of Hong Kong’s waste.

Greens burn up over ‘dinosaur technology’

Feb 14th, 2013
by Editor.
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Submitted by admin on Feb 14th 2013, 12:00am

Business

LAI SEE

Howard Winn

The environmental group Clear The Air is maintaining the pressure on the government to abandon plans to build an incinerator on Shek Kwu Chau. The group’s chairman, James Middleton, has sent a letter to the Legislative Council’s environmental affairs panel urging it not to approve funding for what he terms “outdated dinosaur technology”.

Plans for a traditional mass-burn incinerator were shelved last year to allow the new administration to rethink its strategy for waste management.

Clear The Air’s letter makes the case for plasma gasification technology, which converts waste to syngas that can be used to generate electricity or converted into other fuels such as jet fuel. British Airways’ Green Skies Project is one of 10 such projects being commissioned to convert municipal solid waste into jet fuel.

“It is time for the Hong Kong government to realise that technology has advanced since the decision to use MBT [mass-burn technology] was taken in the absence of legislating mandatory recycling measures, bite the bullet handed to them by the previous non-performing Tsang administration and ENB minister and move on with the gasification technology; this will also make redundant the current medical waste/carcass incinerator at Stonecutters for alternative development as an additional benefit.”

The letter also highlights the dangers associated with incineration that have been noted in other countries.

“There is already enough clinical evidence of deaths and cancers caused to populations downwind of incinerators with more reports in the pipeline,” the letter says. The government has said privately that it will look at the various technologies available for disposing of Hong Kong’s waste.

Have you got any stories that Lai See should know about? E-mail them to howard.winn@scmp.com [1]

Topics:

Waste Management

Clear the Air

Incinerator

Shek Kwu Chau

Kiran Bedi

India

Territorial Disputes

Maps

Antiques

Beer

Source URL (retrieved on Feb 14th 2013, 6:06am): http://www.scmp.com/business/article/1149698/greens-burn-over-dinosaur-technology

Links:
[1] mailto:howard.winn@scmp.c

Confirmation of now TV channel subscription (KMM58869326I23896L0KM)

Aug 13th, 2012
by Editor.
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—–Original Message—–
From: now TV Customer Service [mailto:cs@nowtv.now.com]
Sent: 13 August, 2012 12:46
To: James Middleton
Subject: Re: FW: FW: FW: Confirmation of now TV channel subscription (KMM58869326I23896L0KM)

Our Reference:6801129/KMM58869326I23896L0KM

Dear Mr Middleton,

With regards to previous message, please be confirmed that an appointment has been arranged on 15th August, 2012 within 2pm – 4pm for upgrading the now TV to HD service. Please be informed that our technician will contact you, Marianne or Jintana at  2693 0136,  2693 0177 or  9140 5144 before visit.

Should you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.

Yours sincerely,

Kevin Lam

now TV Customer Service

Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)

Hotline – 1833 888

Fax No. – 28880700

Email : cs@nowtv.now.com

Web Site : http://www.now-tv.com

*****************************************************************

We have launched a brand new integrated customer service platform.

Through a single login after free registration, you can manage your NETVIGATOR, now TV, fixed-line/ eye and PCCW mobile services; and also check your bills, appointment details and latest service updates. Check it out: http://cs.pccw.com

Action now & Enjoy the “Easy Life” from our integrated on-line Customer Service platform!

1) Step 1 – Visit http://cs.pccw.com & click “Please click here to register a new login account for this website”

2) Step 2 – Set your Login ID (i.e. valid email address), password and input basic information & then activate your on-line Customer Service account via email reply

3) Step 3 – Use the integrated on-line Customer Service platform to view & manage your services under PCCW

Tips: To ensure the smooth registration, please kindly prepare the account no. of one of your subscribed services, e.g. NETVIGATOR, now TV, PCCW mobile or PCCW fixed-line.

*****************************************************************

This message (and any attachments) may contain information that is confidential, proprietary, privileged or otherwise protected by law. The message is intended solely for the named addressee (or a person responsible for delivering it to the addressee). If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please destroy the message or delete it from your system immediately and notify the sender.

*****************************************************************

Original Message Follows:

————————

From     : now TV Customer Service <cs@nowtv.now.com>

To          : James Middleton <dynamco@netvigator.com>

Date      : 2012/8/11 15:58:35

Subject : Re: FW: FW: FW: Confirmation of now TV channel subscription

(KMM58719900I23896L0KM)

Our Reference:6801129/KMM58719900I23896L0KM

Dear Mr Middleton,

Thank you for confirmation and please kindly be informed that we are now arranging with relating department and further processing, we get back

to you as soon as possible. Thank you for your kind patience.

If you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.

Yours sincerely,

Phoebe Lui

now TV Customer Service

Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)

Hotline – 1833 888

Fax No. – 28880700

Email : cs@nowtv.now.com

Web Site : http://www.now-tv.com

*****************************************************************

This message (and any attachments) may contain information that is confidential, proprietary, privileged or otherwise protected by law. The message is intended solely for the named addressee (or a person responsible for delivering it to the addressee). If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please destroy the message or delete it from your system immediately and notify the sender.

*****************************************************************

Original Message Follows:

————————

From     : James Middleton <dynamco@netvigator.com>

To          : now TV Customer Service <cs@nowtv.now.com>

Date      : 2012/8/9 21:00:44

Subject : FW: FW: FW: Confirmation of now TV channel subscription

(KMM58668169I23896L0KM)

—–Original Message—–

From: James Middleton [mailto:dynamco@netvigator.com]

Sent: 09 August, 2012 19:14

To: ‘now TV Customer Service’

Subject: RE: FW: FW: Confirmation of now TV channel subscription

(KMM58668169I23896L0KM)

OK pls proceed

James

– Date (at least 7  days notice )     soonest possible    –there is

always someone here

– Time period (10am – 1pm; 2pm – 4pm; 4pm – 6pm; 6pm- 8pm)     Any

– Contact person  James / Marianne / Jintana

– Contact number 26930136    26930177 91405144

—–Original Message—–

From: now TV Customer Service  [mailto:cs@nowtv.now.com]

Sent: 09 August, 2012 17:50

To: James Middleton

Subject: Re: FW: FW: Confirmation of now TV channel subscription

(KMM58668169I23896L0KM)

Our Reference:6801129/KMM58668169I23896L0KM

Dear Mr Middleton,

Thank you for your precious time in waiting for our response.

Regarding to your concern about upgrading HD now TV service, first of all, we are truly sorry to learn of the situation, please accept our sincere apologies for the inconvenience caused to you and thank you for granting us an opportunity to look into the matter.

Please be informed that we can arrange to upgrade the HD now TV service with $28 HD Connection Fee only and you are not required to subscribe extra channel. Besides, below HD channels will be provided.

110 HBO HD

208 Discovery HD

218 NatGeo HD

660 now Sports HD

672 ESPN HD

For your information, as the maximum bandwidth of your installation address is not sufficient to support bundled NETVIGATOR and HD now TV services, therefore, the services will be separated as standalone broadband and HD now TV service. As a result, you will have 2 connections, one for NETVIGATOR (connect by modem) and the other for HD now TV (connect by modem + HD decoder).

Upon the HD now TV service is installed, the commitment of your existing subscription will be renewed 24 months and the monthly service fee will be HK$642 (channel subscriptions $614 + HD connection fee $28). Below please find the subscriptions details for your reference.

<Select channel For Buy 24 months with free 3 month incentive>

-Subscription: $410 per month

-Free months: 3rd, 9th, 11th month of commitment period

HBO Super Pak ( HBO/MAX PAK Premium + HBO On Demand ) $58

111 – HBO Hits

112 – HBO Family

113 – HBO Signature Plus 1

114 – HBO Signature

115 – HBO

116 – Max

5 Star FOX Pack $68

117 – FOX Movies Premium

515 – Fox – Channel

523 – FoxCrime

524 – FX Channel

528 – Star World

122 – MGM $14

Ultimate Discovery Pack $24

209 – Discovery Channel

210 – Animal Planet

211 – Discovery Science

212 – Discovery Turbo

213 – TLC

214 – Discovery Home & Health

National Geographic VOD Mega Pack $38

215 – National Geographic

216 – National Geographic Wild

217 – National Geographic Adventure

AXN Mega 3 $50

512 – AXN

513 – beTv

514 – Sony Entertainment Television

New Premium Mega Sports Pack $158

670 – ESPN

671 – StarSports

663 – ESPN+

664 – StarSports+

630 – now Sports Prime

631 – now Sports 1

632 – now Sports 2

633 – now Sports 3

634 – now Sports 4

635 – now Sports 5

636 – now Sports 6

637 – now Sports 7

638 – Goal TV 1

639 – Goal TV 2

676 – EuroSport

677 – EuroSportNews

<Channel For Buy 24 months without free incentive>

-Subscription: $208 per month

BBC pack $36

220 – BBC Knowledge

221 – BBC Lifestyle

320 – BBC World

529 – BBC Entertainment

674 – STAR Cricket    $168

675 – STAR Cricket+

If you agree with the above arrangement, please kindly reply us with your confirmation and provide us below information, so that we may arrange an appointment for installation accordingly.

– Date (at least 7 days notice)

– Time period (10am – 1pm; 2pm – 4pm; 4pm – 6pm; 6pm- 8pm)

– Contact person

– Contact number

If you have any further enquiries, please feel free to email us again or call our now TV Customer Service Hotline 1833 888.

Yours sincerely,

Phoebe Lui

now TV Customer Service

Hong Kong Telecommunications (HKT) Limited (for and on behalf of PCCW Media Limited)

Hotline – 1833 888

Fax No. – 28880700

Email :  cs@nowtv.now.com

Web Site :  http://www.now-tv.com

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Original Message Follows:

————————

From       : James Middleton < dynamco@netvigator.com >

To            : now TV Customer Service < cs@nowtv.now.com >

Date          : 2012/8/9 07:36:23

Subject : FW: FW: Confirmation of now TV channel subscription

(KMM58277129I23896L0KM)

—————————–

PLEASE CONSIDER OUR ENVIRONMENT BEFORE PRINTING  Scanned By PCCW Anti-Spam Infrastructure

<br>—————————–<br>

PLEASE CONSIDER OUR ENVIRONMENT BEFORE PRINTING <br> Scanned By PCCW Anti-Spam Infrastructure <br>

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